Monday AM Admin: You’re Making it Too Difficult
Kevin Richardson | December 5th, 2011 | 6 Comments »Take a look at whatever salesforce.com project you’re working on right now. Report, dashboard, new app, integration, campaign, etc. Whatever it is…you’re making it too complex. No seriously. I had this very conversation with myself last week. Our team has been developing a solution to notify leaders of opportunity changes and allow those leaders some degree (in certain situations) of approval. During the process of building this solution two things happened. (1) We complicated the process and (2) we discovered that our solution, while providing additional information to leaders was complicating things for our users. We delivered the required solution for our leaders and they were happy. We created something new that showed off what our team can accomplish. We left our users to wonder what the hell just happened as one of their daily processes just got tougher. As I look back on this I’m reminded of what my
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