If you have read ButtonClickAdmin.com before you are very familiar with our awesome guest author this week. But just in case you haven’t here is a list of all of his posts to get you caught up. Garry is a regular contributor and always offers a fresh perspective. Below is another great post from Garry highlighting some ways to think about Chatter and collaboration. I’ve read a lot of theoretical blogs recently about Collaboration, Chatter from 30,000 feet, and all the good Kool-Aid about why it will improve your life.  What I wanted to do was look at it from the other side, down and dirty “in the trenches”.  The goal of this post is not to talk about the next big huge innovative thing, or rock your world.  The goal of this post is to give you 5 simple, and immediately attainable ways that YOU can use Chatter immediately.

I’m pleased to welcome back Garry Polmateer for a fourth guest post this year. If you don’t know Garry from his twitter feed or his awesome Dreamforce ’11 video I suggest you check those out. Garry is Principal at Red Argyle- a Salesforce Consulting firm, and a Salesforce MVP. You can see Garry’s previous posts by clicking here. Alright, time to turn it over to Garry. There are many mysteries to your typical Salesforce.com installation, and one of these mysteries is about to be exposed!  That mystery is “Email to Case”, or more specifically, how to setup Email to Case.  Before getting into the meat, I’ll do two things.  First, describe WHAT it does, and second, give you a short quiz on whether you should consider implementing the feature. First, what does Email to case do? The short answer, is it allows your customers to email support@yourcompany.com to create cases within your Salesforce system automatically.  From

 I’m pleased to welcome back Garry Polmateer, the most-popular guest writer for ButtonClickAdmin.com, for a third guest post. If you don’t know Garry from his twitter feed or his awesome Dreamforce ’11 video I suggest you check those out. Garry is Principal at Red Argyle- a Salesforce Consulting firm, and a Salesforce MVP. In his spare time he leads the Awesome People Group, remodels his house, and is newly engaged (best of luck)! You can see Garry’s previous posts by clicking here. Alright, enough of me. Time to turn it over to Garry. Salesforce Quotes are a very powerful tool that come along for the ride in the Sales Cloud, but I find they are often overlooked and not used to their full potential.  I thought it would be great to share some Buttonclickadmin tricks on how to make Quotes sing for your company.  First, I’ll do a high level

This week Button-Click Admin is proud to provide you with a Double Guest Post by two Salesforce MVP’s- Garry Polmateer and Brad Gross. Garry is a regular contributor and founding member of the #Awesome Group in the Dreamforce org and has a ton of Salesforce knowledge. Brad Gross has been a salesforce.com admin since 2000. He is currently Director of Technology at BCE Healthcare Advisors and also runs Information Logistics. To learn more about BCE visit bcehealthcareadvisors.com and to read more of his musings visit info-logistics.com. Before I turn the post over to Garry and Brad I want to thank them for contributing. Sharing ideas and best practices is a core value of ButtonClickAdmin.com and posts like this are always welcome. Ok guys, take it away! So how does a Button-Click Admin decide which method will work with what type of file? The official documentation attempts to explain the differences