Depending on how busy my weekend is I like to catch up on sports and watch a few games. But this last weekend I noticed a trend in the sporting events I watched- they dwelled on the wrong. I watched part of a race on tv and there was no less than 15 instant replays of a single wreck. The announcers dissected it from every angle to the exact moment that something went wrong. “There, it was right there that it went wrong.” Said one of the announcers. Boy, he must be proud of himself. He identified the moment that someone screwed up. So I changed the channel, but all the rest of the games where the same- we dissect the moment for the wrong. I’m concerned we are focusing on the moment we go wrong. I want to you to look back at a business process you implemented, maybe

One can argue which was the best new feature in Winter ’11, but I think there is a strong case to be made for Permission sets especially if you are a ButtonClick Admin. Thankfully the days of managing dozens or hundreds of profiles are gone and you can grant permission to someone to accomplish a task simply and easily with a permission set. In my continuing “Voice Behind the App” series I chat with Justin Edelstein of Arkus about permission sets and their new AppExchange App- Permissioner. Wow, I have to say that this app will knock your socks off. And just as a side note, this interview is longer than the 4 minute goal I was shooting for, but with great content like Permission Sets I think it’s ok. Mike: Hi Everyone! Mike Gerholdt here, ButtonClick Admin, and this week I am pleased to be joined this week with

This week I am happy to have Matt Lacey a Force.com blogger join me on ButtonClick Admin for a look at how we as admins can take a page from the Developers and learn to collaborate more. Matt is from Melbourne Australia and has the privilege of being ButtonClick Admin’s first international guest blogger. He is a Salesforce.com Certified Administrator, Certified Advanced Administrator, and Certified Developer.  Currently he is leading the charge on the StackExchange to get a Salesforce Q&A site set up. You can read more about Matt on his blog by clicking here. — Developers and ButtonClick Admins tend to be pretty distinct, sure there’s some crossover here and there, and some of us have learned to try and do some of the clicky parts before reaching for Apex (or codey parts after the clicky parts), but on the whole the two jobs are different. Of course variety

Ok ButtonClick Admins, you spoke and I took your advice. You like the interviews, but they are a bit long. No problem. I’m going to shorten them (including today’s) to less than 4 minutes. You like the transcripts- so I’m keeping them. Really, it’s a win-win for all of us. That being said let me introduce Bob Nagy of iTools. I met Bob about three weeks ago when a suit walked in my office and said “Why can’t Salesforce email me when a task is completed?” Good question. Thankfully ButtonClick Admins have Bob who makes great tools on the AppExchange who make us look good. Mike: I am excited to introduce you to Bob Nagy who I was introduced to a few weeks ago while looking for an app on the AppExchange. I would love to tell you more about it but I’m actually going to let Bob talk more about