Ok ButtonClick Admins, you spoke and I took your advice. You like the interviews, but they are a bit long. No problem. I’m going to shorten them (including today’s) to less than 4 minutes. You like the transcripts- so I’m keeping them. Really, it’s a win-win for all of us. That being said let me introduce Bob Nagy of iTools. I met Bob about three weeks ago when a suit walked in my office and said “Why can’t Salesforce email me when a task is completed?” Good question. Thankfully ButtonClick Admins have Bob who makes great tools on the AppExchange who make us look good. Mike: I am excited to introduce you to Bob Nagy who I was introduced to a few weeks ago while looking for an app on the AppExchange. I would love to tell you more about it but I’m actually going to let Bob talk more about

I want to introduce a term to you called “feature creep” I read about it in terms of technology and TV remotes. Take a look at the picture- AppleTV remote v. DirecTV remote. 3 versus a million (44- I actually counted). In my mind this is the epitome of “Thinking Different”. Now much as I have wanted to work another Steve Jobs picture into a post, I think this has real value for Button-Click Admins. They Think Differently They- is your users- and they do think differently. They see things differently than you do. I think back to a post by Kevin O’hara on Field Hoarding which is in line with a request I received lately to add “15 checkboxes to an Account page”. Yeah, I’ll just let you chew on that one for a second. But it reminds me that users see the interface differently than Admins. As Admins we should try

As a Button-Click Admin we can accomplish a lot- honestly. Probably more than we think. But sometimes we have to call in a Consultant to do the heavy lifting. In May of last year Tim McDonald did a wonderful post on “Working with a Consultant” , it really spelled out some of the fundamental points that an Admin needs to consider before working with an outsider. After a recent conversation with Jared Miller I realized there needed to be a part 2 to Tim’s post and what I would like to do is dive a little bit deeper into the next steps of working with a consultant and how to get both yourself, the organization, and your instance prepped to have the best possible experience while offering the Consultant perspective. I’ve always wanted to do a collaboration post in an interview-style post, so below is the result of my first collaboration

Not too long ago I write a post titled “Getting your Chatter-cation“, in it I approached the adoption of Chatter from a organizational communication approach. I tried to not get too deep but touch on a few areas that I believe might be inhibiting your company’s adoption of Chatter. In this second post I want to hone in on the theory that organizations are cultures and really pick apart the elements of an organization to help you understand what you can and cannot change that will lead to a better adoption of a Social CRM. First, let me start with why I picked the title “culture jamming”. After reading the wikipedia article I thought it was fitting for what I am proposing. Without going through the whole article it addresses a movement first titled in 1984 by which individuals would change or modify the messaging that companies were using as advertising-